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You are here: Home > Frequently Asked Questions - FAQs


How do I become a resident?
There are several ways you can become a Westlea resident. Full details of how to apply for housing are here.

How do I pay my rent?
You can pay your rent by Direct Debit, at a Post Office, over the Internet, by phone with a debit or credit card, at any “PayPoint”, or through Housing Benefit. Full details are here.

How can I get something repaired?
Westlea has a planned maintenance programme. You can find out whether your street is part of the current phase by clicking here. You can book repairs on the Web site by clicking here.

What can I do if I have money problems?
Information about what to do if you have money worries, can’t pay your rent, want to avoid court action, etc can be found here.

What can I do about nuisance neighbours or antisocial behaviour?
Westlea takes neighbour nuisance and antisocial behaviour very seriously. More information about what steps to take can be found here.

How can I contact Westlea?
Westlea Housing
Methuen Park, Bath Road,
CHIPPENHAM
Wiltshire SN14 0GU

Open Monday to Thursday between 8.45am - 5.15pm
Friday 8.45am - 4.45pm

Tel: 01249 465465
Fax: 01249 461136
enquiries@westlea.co.uk

Full details of our location on a map and contact address and phone numbers can be found here.

Can I buy part of a house?
New Build HomeBuy, which is also known as shared ownership, is a scheme allowing residents to part buy and part rent their property. More information about what’s available from Westlea can be found here.

What do I do if I want to exchange homes?
There’s more information about exchanging your home with another Westlea resident here.

Where are Westlea’s communities?
A map showing in which towns and villages Westlea’s communities have been developed can be found here.

Does Westlea provide sheltered housing?
Westlea owns and manages over 600 homes in Wiltshire for people aged 55 or over; this accommodation provides a safe and secure environment for residents whilst promoting independent living. For more information, click here.

Does Westlea provide supported housing?
Westlea is committed to providing support to enable individuals to live independently in the community. Click here for more information.

Can I find out who is on the board at Westlea and who the senior staff are?
Details of the board members, the management team, and the business delivery team can be found here.

What is Westlea?
Westlea Housing Association was set up in 1995 to take over and improve homes previously owned by North Wiltshire District Council. We now work throughout Wiltshire and Swindon and provide over 6,000 homes to people with a range of housing needs, particularly those who cannot afford to rent or buy property on the open market. There’s more information here.

What’s a Housing Association?
Housing Association is a common term for the 2000 or so independent, not-for-profit organisations registered with and regulated by the Tenant Services Authority (TSA) and the Homes and Communities Agency (HCA).

Does Westlea work with its residents?
Westlea wants its homes to be based in strong and stable communities where residents want to live. To help that happen, it works with residents and other organisations to support a range of community development projects. There’s more information here.

Can Westlea residents get involved in decision making?
Westlea residents can get involved in many different ways. They can serve as resident board members, join scrutiny panels and citizen panels, they can work as mystery shoppers, and there are many other opportunities. For more information, click here.

Can I see Westlea publications?
PDF versions of Westlea’s main publications including resident newsletters, annual report, and financial statements and business plan are available here.

How well is Westlea doing?
Each quarter Westlea provides performance information. Click here for the details.

Are there any jobs?
More information about jobs can be found here on the GreenSquare Web site here.

Can I see the Westlea service standards?
Westlea’s service standards, indicating exactly what its residents can expect, can be found here.