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You are here: Home > Neighbourhood standards

We want to make sure that our neighbourhoods are good places to live. The following standards tell you how we will deal with the issues that you’ve told us really matter.

Maintaining grounds and gardens

We will do the following.

We offer a ‘Helping Hand Garden Service’ for vulnerable and older residents, those with disabilities, and single parents. To find out more, phone the Grounds Maintenance Administrator on 01249 466023.

Tidy garden standard

Your garden is considered to be untidy if any of the following apply.


We will do the following.

Abandoned vehicles

If a car or other vehicle has been abandoned, we will do the following.


We will remove:

Criminal damage

We will investigate any report of criminal damage to shared or public areas, and tell you what we have done or are going to do about it, within 24 hours of you reporting it.

Other organisations

We will need to work with other organisations (such as the police and local councils) to tackle some of these issues. If we are waiting for another organisation to do something, we will contact you every two weeks to keep you up-to-date on what is happening.

How we will check that we are meeting these standards

We will do the following.

How you can help us

You can make your neighbourhood a better place to live by doing the following.

There are some useful contact numbers for local councils on the back of your tenancy handbook.

Click here to download a copy of this leaflet in PDF format.

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