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You are here: Home > Tell us what you think


We are always looking for ways to improve our services. To do this properly, we need your comments and suggestions, whether they are positive or negative.

If you think we have done something well, you should tell us about it so that we can carry on doing it, both for you and for other people.

We always try to get things right first time, but we know that sometimes this doesn’t happen. If we get something wrong, we would like you to tell us about it so that we can put it right.

We want you to tell us when:

We also welcome any general comments or suggestions about our services.

You can tell us about these things by:


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Tell us what you think – information leaflet (PDF)
(How to give us your comments and suggestions or make a complaint)
Tools are available on the Adobe website to help users access the contents of PDF documents.

Formal complaints

Our form for making a formal complaint is provided as a PDF document; you can print this off, complete by hand, and return to the address given on the form.

Alternatively, you can click here and complain online.


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Download / view Formal Complaints Form – PDF file
(PC users: right click and select 'Save Target As...' – then select where on your computer you would like to save the file. Mac users: press the 'control' key and click, then select 'Download file to disk'.)
Tools are available on the Adobe website to help users access the contents of PDF documents.

Click here to see how Westlea is dealing with recent complaints.